Personlized Customer Service - 1160 Words

The old saying, â€Å"it’s not personal, it’s business† comes to mind when thinking about how to effectively run your business in this, and any, economy. What we should be thinking, and how we should be approaching our customers is, â€Å"it’s personal, it’s business†. People want to feel that extra touch of personalized service, and indeed, expect to be â€Å"wooed† in order to remain a customer. Regular customers want to be remembered when they walk into your store, they want to feel they belong. Consequently, calling them by name and making them feel welcome will set their shopping experience apart from all other stores they frequent. Essentially what we are trying to achieve is to get back to the way things were done before the obsession with big box†¦show more content†¦The main cost will be your time as an owner of a small business, researching the techniques and implementing them over time with your staff. EXAMPLES OF PERSONALIZED CUSTOMER SERVICE TECHNIQUES TO IMPLEMENT AT THE SMALL BEAN †¢ The staff is not on commission, consequently approach customers when they first enter the store, ask them how you can help them find a product, and let them signal how they want to be treated throughout their experience. Some people are independent, others need more guidance. Always be polite, open to new ideas, think creatively, and treat the customer as you yourself want to be treated. †¢ Once the customer has found their merchandise use this product to subtly upsell other products in the range and other complimentary pieces we have throughout the store. †¢ Since the products we sell are home and style based, learn to paint pictures of how not just one, but many, ensemble pieces may enhance the customers main choice. Examples; if the customer is selecting a throw pillow perhaps show them the line of colored glassware we just brought into the store that matches their selection, or display the new line of window coverings to â€Å"pull† the color throughout the room. Upselling and also showing the customer you are